How can we help?
Step-by-step guides for shopping and selling on Gottit.
Getting started
Buying
Payments
Orders and delivery
- Understand your order statusHow order references work and what each status means.
- Delivery with LalamoveHow delivery is booked, what you pay, and which items cannot be delivered.
- Store pickup and your pickup codeCollect your order at the store with a six-digit pickup code.
- Confirm you received your orderConfirm receipt to complete your order, then leave a review.
- Cancel an orderWhen you can cancel, and what happens to your payment.
Returns and refunds
Account
- Create an account and sign inRegister with your email, verify it, and sign in.
- Reset or change your passwordReset a forgotten password, or change it from your account.
- Manage your addressesAdd, edit, and delete delivery addresses, and choose your default.
- NotificationsSee updates about payments, orders, pickup codes, and refunds.
- Write a product reviewReview items from completed orders, with up to three photos.
- Get help and make privacy requestsContact Gottit support, and ask to see, correct, or delete your personal data.
Selling on Gottit
- Become a merchantApply to sell on Gottit with your Philippine business documents.
- Set up your storeComplete your store profile, pickup location, and payout account after approval.
- Add and manage productsCreate products and variants, add photos, and send them for review.
- Manage inventoryAdjust stock, and understand on-hand, reserved, and available quantities.
- Prepare and fulfill ordersPrepare paid orders, then hand them to Lalamove or the customer.
- Review refund requestsCheck a customer's refund request and decide which items are eligible.
- Create promotionsRun product sales and store voucher codes, and learn the limits.
- Payouts and your balanceHow Gottit calculates your balance and pays you.
- Reply to reviews and contact GottitReply to customer reviews, and message Gottit from the merchant portal.