Understand your order status

How order references work and what each status means.

Last updated Sep 29, 2026

Order references

One checkout creates one order, for example GOT-10001. Each store gets its own part of the order:

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Each part has its own status. One store can send your items before another.

See your orders at Account > Orders.

Status	Meaning
Awaiting payment	You have not paid yet.
Paid	Payment is confirmed. The store can start work.
Preparing	The store is packing your items.
Ready	Your items are packed. Gottit books delivery, or you can collect them.
Dispatched	A Lalamove rider has your items.
Delivered	The rider delivered your items.
Picked up	You collected your items at the store.
Completed	You confirmed receipt, or 3 days passed.
Cancelled	The order was cancelled.
Failed delivery	The delivery did not succeed. Gottit support handles next steps.
Refund requested	You asked for a refund. The store is checking it.
Partially refunded / Refunded	Some or all of the money was returned.

Gottit sends you an in-app notification, and often an email, when the status changes.

Still need help?

If this guide did not answer your question, contact Gottit support.