Prepare and fulfill orders

Go to Orders. You see only paid orders for your store. Gottit notifies you when you get a new paid order.

Prepare the order

1. Open the order and check the items and the delivery method.
2. Select Start preparing.
3. Pack the items. Add an invoice or receipt.
4. Select Mark ready.

[insert image here]

Delivery orders

When you mark the order ready, Gottit books a Lalamove rider from your pickup location. Hand the items to the rider. The status changes to Dispatched, then Delivered.

[insert image here]

If the booking fails, Gottit handles it. You do not need to book, retry, or cancel the rider yourself. Contact support if a rider does not arrive.

Pickup orders

When you mark the order ready, Gottit sends the customer a six-digit pickup code.

1. Ask the customer for the code.
2. Enter the code on the order.
3. The order changes to Picked up.

[insert image here]

If the code is wrong too many times, it locks. If it expires or locks, make a new code. The customer gets the new code.

18+ items

Before you complete an 18+ pickup, check that the customer is an adult and that their government ID matches. Record the result. Do not complete the pickup if the check fails. Gottit does not store the ID.

After handover

The order becomes Completed when the customer confirms, or 3 days after delivery or pickup. Your payout for the order then becomes available.

Cancellations

Customers can ask to cancel before you finish preparing. After you start preparing, you or Gottit decide. After dispatch, contact Gottit support.