My payment is pending or failed

Payment shows "Pending"

After you return from FIUU, Gottit checks your payment for about 30 seconds.

1. Wait on the page. It updates when FIUU confirms your payment.
2. If it still shows pending, select Refresh status.
3. You can also check later at Account > Orders.

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Do not pay again while a payment is pending.

Payment failed or was cancelled

Your order stays unpaid. Select Pay now on the order to try again. You can use a different payment method.

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Payment expired

If you did not pay within 30 minutes, Gottit cancels the order and puts the items back on sale. Place a new order.

I was charged, but my order is cancelled

This can happen if a payment reaches Gottit after the order expired. Gottit flags these payments for its team to check. The team either confirms the order or refunds you.

Contact support with your order reference if you do not get an update.