Reply to reviews and contact Gottit

Reply to reviews

Go to Reviews. You can reply once to each review.

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You cannot delete reviews or remove photos. If a review breaks the rules, contact Gottit.

Contact Gottit

Go to Support in the merchant portal.

1. Write your message.
2. Optional: attach up to 3 files (JPEG, PNG, WebP, or PDF, up to 5 MB each).
3. Send.

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Gottit replies in the same conversation. The page checks for new replies while it is open.

Good to know

• You have one open conversation at a time.
• You or Gottit can close it. A closed conversation cannot open again, but you can still read it.
• Start a new conversation when you need more help.
• For refunds, use the refund request on the order, not support.