Getting started

Using the Gottit Helpdesk

Find the guide you need by searching or browsing by category.

Last updated Sep 29, 2026

This helpdesk has step-by-step guides for shopping and selling on Gottit.

Find a guide

  1. Type a few words in the Search guides box, for example "refund", "pickup code", or "payout".
  2. Select a result to open the guide.

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You can also browse. The home page lists every guide by category:

  • Buying: find products, use your cart, and check out.
  • Payments: pay for your order and fix payment problems.
  • Orders and delivery: track, receive, or cancel an order.
  • Returns and refunds: ask for a refund and follow its status.
  • Account: sign in, reset your password, and manage your details.
  • Selling on Gottit: guides for merchants.

Still stuck?

If no guide answers your question, contact Gottit support:

  • Signed in: go to Account > Support on Gottit.
  • Not signed in: use the Contact support link at the top of this page.

Add your order reference (for example GOT-10001) if your question is about an order. The team replies by email.

Still need help?

If this guide did not answer your question, contact Gottit support.