Orders and delivery

Delivery with Lalamove

How delivery is booked, what you pay, and which items cannot be delivered.

Last updated Sep 29, 2026

How it works

  1. The store prepares your items and marks them Ready.
  2. Gottit books a Lalamove rider to your delivery address.
  3. The status changes to Dispatched, then Delivered.

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The rider uses the address you chose at checkout. Changing a saved address later does not change an order you already placed.

Delivery fee

You pay the delivery fee shown at checkout. If the final Lalamove price is a little different, Gottit covers the difference. You are not charged again.

Tracking

Your order page shows the latest delivery status. Updates depend on Lalamove, so they may not be instant.

Items that cannot be delivered

  • Refrigerated or frozen items are store pickup only.
  • 18+ items are store pickup only. The store checks your ID.
  • Large items may need a check by Gottit before delivery.

Address problems

Gottit needs a correct map location to book a rider. If your address has no location, update the address or contact support.

Delivery failed

If the rider cannot deliver, the order shows Failed delivery. Gottit support contacts you to rebook, return, or refund the order. You can also contact support with your order reference.

Still need help?

If this guide did not answer your question, contact Gottit support.