Review refund requests

When a customer asks for a refund, you decide which items are eligible. Gottit then sends the money.

Steps

1. Open the refund request from your dashboard or the order.
2. Check the items, quantities, reason, and the customer's photos or videos.
3. Select Start review.
4. Decide:
   • Approve: confirm the eligible items and quantities. For each item, choose if it goes back into stock. The default is no.
   • Reject: write a note that explains why. The order goes back to its earlier status.
5. Add a note and submit.

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After you approve

• Gottit staff send the refund to the customer through FIUU.
• Approving does not move money by itself.
• When the refund is done, the amount is taken from your payout balance.
• Items you chose to restock are added back to your stock.

Agree return shipping details with the customer and Gottit when items must be sent back.