Ask for a refund

When you can ask

You can ask for a refund when a store's part of your order is Delivered, Picked up, or Completed. The Request refund button shows only when you can use it.

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Steps

1. Open your order at Account > Orders.
2. Open the part of the order from the store.
3. Select Request refund.
4. Choose the items and quantities.
5. Write the reason.
6. Upload 1 to 3 photos or videos that show the problem.
7. Submit the request.

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Good to know

• You can have one open refund request for each store's part of an order.
• If your order has items from more than one store, make a separate request for each store.
• Your photos and videos are private. Only you, the store, and Gottit staff can see them.

Next: Follow your refund status.